Chef's Outlet Policies

Shipping

Chef's Outlet normally ships via UPS ground. The on-line store calculates shipping and handling charges based on information it takes directly from UPS so the shipping charge will depend on the weight of the products you order, your location as well as the type of shipping service you choose. You may specify second day or overnight UPS shipping as well on the secure site. We may, at our discretion, ship some orders via U.S. Priority Mail.

We no longer accept international orders. The number of chargebacks, losses, credit card frauds and customs delays has grown to the point that international sales as a whole represent a net loss to our company. The exception, of course, is U.S. military personnel on active duty overseas. We gladly continue to support our military people with APO or FPO postal service addresses. These orders must be shipped through the US Postal Service. APO/FPO customers should choose ground transportation on your order.

Sales to Minors

Chef's Outlet does not sell to minors. If you are under 18 years of age, please have a parent or guardian place an order for you.

Mail Order

If you prefer to prepay, you may order by mail. Simply enclose a note explaining what you want with a money order or cashier's check for the amount of the products you want plus $6.00 S&H.

Returns

We will accept returns of brand new, unused merchandise that includes all the original packaging with no questions asked for up to 30 days after the invoice date. We cannot accept used merchandise or returns that are incomplete (original packaging and included documents.) Defective products are covered by the manufacturer's warranty. We can help you get a replacement for a defective product during the first 30 days after invoice date. After that, we ask that you contact the manufacturer directly for warranty action. Most manufacturers have very liberal warranty policies. If you need to return a product simply package it in the same manner in which you received it and send it with the invoice to:

Chef's Outlet
66400 Oak Road
Lakeville, IN 46536

Security

Chef's Outlet utilizes the latest technology in secure internet order processing. When you complete your order on line, the secure server will send a "cookie" to your computer. This cookie resides in memory and disappears as soon as you leave the secure server. No cookie is written to your hard drive. The cookie ensures that your credit card number is transmitted in encrypted form along with decoding information for the secure server. This ensures that your credit card number cannot be stolen and used fraudulently. You must have cookies enabled on your browser in order to place an on-line order. Otherwise you will need to order by telephone.

Ordering on our secure server is safer than giving your credit card number over the telephone or giving it to a sales clerk in a store. We print your order directly from the secure server and, once the order is retrieved, the credit card number is erased permanently from the order database on the secure server. Your credit card number is never transmitted across the internet in a form useable by anyone or anything other than our secure server. No security breaches have ever been reported.

If you prefer not to order on-line, we invite you to telephone your order during normal business hours. The number is (800) 607-9948.

Chef's Outlet's "No Spam" promise. We have never sent unsolicited e-mail. We send occasional private sale mailings to our customers who request them by using our private sale list signup form. We always provide instructions for immediate removal with all mailings and honor them immediately. We value your business too much to spam you.

Catalogs

We get requests for printed catalogs daily. We do not print catalogs. This web site is our catalog and our current price list. Unlike printed catalogs, this on-line catalog is always current and complete and available for your use 24 hours per day.